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Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics Thomas Tullis, William Albert
Publisher: Morgan Kaufmann

Tullis, Thomas, and William Albert. Resources on Exploratory Testing, Metrics and Other Stuff. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (Interactive Technologies). Www.measuringusability.com/ sus.php [18 October 2012]. (2008) Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. With the huge competitive advantage well designed technology products give to universities and colleges, an understanding of usability and user experience is key to their success. Https://dev.twitter.com/blog/bootstrap-twitter [26 November 2012]. Http://www.developsense.com/resources.html#exploratory; Cox, R., Duisters, P., & van de Laar (2011). Review of Usability-Management bei SAP-Projekten (Abele, Hurtienne & Prümper) UX people have difficulty in explaining the value of UX contributions to non-UX people or even measuring the achieved UX value. Tullis and Albert's book sets out to cover the whole process of doing a usability study, from planning and collecting data all the way through to analysing and presenting it. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics. Journal of Usability Studies 2 (3) (May): 112-132.